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Managing your online reputation is crucial when your business spans multiple locations. Our comprehensive ORM solution helps you manage online reviews, maintain accurate listings, and build trust across platforms—all within a single, user-friendly system. Best of all, you’re in control, managing everything in-house with ease.
Learn customers' preferences and opinions to make informed decisions about product offerings, pricing, customer service, and other key aspects of the business.
By tracking satisfaction over time, small businesses can identify trends and make adjustments as needed to improve the overall customer experience.
By asking customers about their needs and preferences, businesses can identify new product or service offerings that would be well-received in the market.
Our platform is designed specifically for businesses with 5 or more locations, making it easier to maintain consistency and accuracy across your online presence. From updating listings to responding to reviews, you can maintain consistency and ensure your business stays on top of its reputation.
Pairing mystery shopping with online reputation management (ORM) provides a comprehensive view of your customer experience. ORM monitors online feedback, while mystery shopping offers in-depth, unbiased insights into on-site operations. This combined approach allows you to capture real-time customer feedback, identify areas for improvement, and proactively address issues, ultimately enhancing both your online reputation and in-store customer experiences.
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