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At CustomerOptix, we deliver customized mystery shopping programs to improve communication, service, and satisfaction. Partner with us to take your property management portfolio to the next level.
A property manager can use secret shoppers to evaluate the quality of service provided by on-site staff and identify areas for improvement. This information can then be used to train staff, improve tenant satisfaction, or identify a job well done.
A property manager can use secret shoppers to evaluate the effectiveness of marketing efforts, such as online listings, brochures, and open houses. This information can be used to make improvements and increase the visibility of the property.
A property manager can use secret shoppers to evaluate the leasing process, including the ease of scheduling tours, the friendliness and knowledge of leasing staff, and staff availability. This information can be used to improve the leasing process, increase resident satisfaction, and lease more, faster.
Based on your industry, total budget and learning needs, build a program that works for you.
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter your business locations, phone numbers and/or websites that need to be evaluated.
After your mystery shop is complete, review detailed reports and compare results over time.
Get in touch with our team to learn how mystery shopping can help your property management business gain a competitive edge by winning on experience.
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