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CustomerOptix specializes in delivering tailored mystery shopping for restaurants to improve overall operations, increase customer satisfaction, and drive growth. Our clients include QSR, fast casual, family, bars, and fine dining restaurants.
The mystery shoppers gather insights on various aspects of the customer experience, including the greeting and seating process, menu presentation, food and beverage quality, speed of service, and overall cleanliness.
Mystery shopping can also be used by restaurants to evaluate and improve the online ordering experience, assuring that your customers receive the same level of care and quality that they do when they visit you in person.
Mystery shopping can be utilized to ensure that staff are adhering to both company standards and state law.
Based on your industry, total budget and learning needs, build a program that works for you.
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter your business locations, phone numbers and/or websites that need to be evaluated.
After your mystery shop is complete, review detailed reports and compare results over time.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
Get in touch with our team to learn how mystery shopping can help your restaurant gain a competitive edge by winning on experience.
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