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At CustomerOptix, we provide tailored mystery shopping programs to improve the customer experience for your automotive business. Our services, in partnership with J.D. Power and Associates, help you create a personalized experience that leads to long-term customer loyalty and satisfaction. With our expertise and dedication, together we can make sure that every interaction with your business is smooth and enjoyable.
Secret shopping programs can help dealerships, service departments, repair shops and more evaluate their customer service processes and identify areas for improvement. The program can assess the sales representative's communication skills, product knowledge, and overall customer experience.
Secret shopping can also be used to evaluate the sales techniques used by the dealership's representatives. This can help the dealership understand if their sales staff is providing accurate information and following the dealership's sales process.
Dealerships can use secret shopping to measure their employees' compliance with company policies and procedures. This includes evaluating if they are following the dealership's standard operating procedures, using the right forms, and adhering to the dealership's dress code policy.
Based on your industry, total budget and learning needs, build a program that works for you.
Use one of our standardized mystery shop forms, or create a totally custom questionnaire.
Enter your business locations, phone numbers and/or websites that need to be evaluated.
After your mystery shop is complete, review detailed reports and compare results over time.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
This is where the answer for the FAQ is displayed. Many times a question can have more than one answer and this can take some explaining which could cover many lines of content.
Get in touch with our team to learn how mystery shopping can help your dealership/shop gain a competitive edge by winning on experience.
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